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Our articles contain useful insights into the escalation management/professional response landscape and how the Vulcan philosophy can help you navigate it by “building better armor”.

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OUR PHILOSOPHY IN PRACTICE

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Why De-Escalation Fails Before It Begins
Michael Lynch Michael Lynch

Why De-Escalation Fails Before It Begins

De-escalation does not begin with the first words you say. It begins with your ability to recognize and regulate your own response to stress. This article explores how emotional contagion, perception, and threat appraisal can undermine de-escalation before the conversation ever begins.

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